Report Description
A recent market
intelligence report that is published by Data Insights Partner on the
global Customer Communication Management (CCM) Market makes an offering of in-depth analysis of segments and
sub-segments in the regional and international Customer
Communication Management (CCM) Market. The research
also emphasizes on the impact of restraints, drivers, and macro indicators on
the regional and global Customer Communication Management (CCM)
Market over the short as
well as long period of time. A detailed presentation of forecast, trends, and
dollar values of global Customer Communication Management (CCM)
Market is offered. In
accordance with the report, the global Customer Communication Management
(CCM) Market is projected to
expand at a CAGR of 16.02% over the period of forecast.
Market Insight, Drivers, Restraints&
Opportunity of the Market:
Customer communications management (CCM) is described as an
advanced derivative of enterprise content management (ECM) technology. CCM software
allows customer interactions through a wide range of media such as email, mobile,
web-pages, SMS, print and customer self-services. The CCM Software market has developed
from the convergence of output management technologies and document composition
& generation.
Thus, the customer communication management market is expected
to witness a paradigm shift in growth trend during the forecast period. Customer
communications are becoming more and more dynamic with the arrival of novel and
ground-breaking communication channels. At present, organizations are emphasizing
highly on multifarious and divergent communication channels to reinforce their presence
across numerous platforms, as customers could be anywhere within the connected world.
Consequently, this is impelling the demand for customer communication management
system across the world. In particularly, with U.S. being a forerunning region in
terms of technology adoption and supporting infrastructure, the region acts as a
lucrative market for CCM as well.CCM vendor are emphasizing on delivering high quality
information to their users. In addition, with rising technological developments
and penetration of cloud technologies across the industries is driving the demand
for context-enriched information through social analytics. The growing demand for
personalization in customer communication is also contributing in the growth of
CCM market across the U.S.
Segment Covered:
This market
intelligence report on the global Customer Communication Management (CCM)
Market encompasses market segments based on solution, enterprise size, deployment, end use industry and country.
In terms of solution, the Customer Communication Management (CCM)
Market is segregated into:
·
Software Suite
·
Managed CCM Services
·
Other Services (Consulting,
Integration and Maintenance)
By enterprise size, the global Customer Communication Management (CCM)
Market is also classified into:
·
Large Enterprises
·
Small and Medium Enterprises
By deployment, the global Customer Communication Management (CCM)
Market is also classified into:
·
Cloud
·
On-premise
By end use industry, the global Customer Communication Management (CCM)
Market is also classified into:
·
Healthcare
·
BFSI
·
IT & Telecom
·
E-commerce and Retail
·
Hospitality and Travels
·
Government & Utilities
·
Others (Education,
Entertainment and Media)
By country/region, the global Customer Communication Management (CCM)
Market has been divided into
·
North America (the U.S.,
Canada),
·
Latin America (Brazil, Mexico,
Argentina and other countries),
·
Europe (Germany, France, the
U.K., Spain, Italy, Russia, and other countries),
·
Asia Pacific (India, Japan,
China, Australia and New Zealand and other countries),
·
Middle East and Africa (GCC,
South Africa, Israel and Other countries).
Profiling of Market
Players:
This business
intelligence report offers profiling of reputed companies that are operating in
the market. Companies such as:
·
Oracle Corporation
·
Ecrion, Inc.
·
Zoho Corporation
·
Striata
·
ISIS Papyrus Europe AG
·
Fidelity National Information Services,
Inc. (FIS)
·
Cincom Systems, Inc.
·
Kofax, Inc.
·
Newgen Software, Inc.
·
Doxee S.p.A.
·
Intense Technologies Limited.
Others players have
been profiled into detail so as to offer a glimpse of the market leaders.
Moreover, parameters such as Customer Communication Management (CCM) related investment & spending and developments by
major players of the market are tracked in this global report.
Report Highlights:
In-depth
analysis of the micro and macro indicators, market trends, and forecasts of
demand is offered by this business intelligence report. Furthermore, the report
offers a vivid picture of the factors that are steering and restraining the
growth of this market across all geographical segments. In addition to that, Growth
Matrix analysis is also provided in the report so as to share insight of the
investment areas that new or existing market players can take into consideration.
Various analytical tools such as DRO analysis, Porter's five forces analysis
has been used in this report to present a clear picture of the market. The
study focuses on the present market trends and provides market forecast from
the year 2017-2027. Emerging trends that would shape the market demand in the
years to come have been highlighted in this report. A competitive analysis in
each of the geographical segments gives an insight into market share of the
global players.
Salient Features:
Ø
This study offers
comprehensive yet detailed analysis of the Customer
Communication Management (CCM) Market, size of the
market (US$ Mn), and Compound Annual Growth Rate (CAGR (%)) for the period of
forecast: 2019 – 2027, taking into account 2018 as the base year
Ø
It explains upcoming
revenue opportunities across various market segments and attractive matrix of
investment proposition for the said market
Ø
This market
intelligence report also offers pivotal insights about various market opportunities,
restraints, drivers, launch of new products, competitive market strategies of
leading market players, emerging market trends, and regional outlook
Ø
Profiling of
key market players in the world Customer Communication Management (CCM)
Market is done by taking into account various parameters
such as company strategies, distribution strategies, product portfolio, financial
performance, key developments, geographical presence, and company overview
Ø
Leading
market players covered this report comprise names such as Oracle, Zoho among
others
Ø
The data of
this report would allow management authorities and marketers of companies alike
to take informed decision when it comes to launch of products, government
initiatives, marketing tactics and expansion, and technical up gradation
Ø
The world
market for Customer Communication Management (CCM) caters to the needs of various stakeholders pertaining to this
industry, namely suppliers, manufacturers, investors, and distributors for Customer
Communication Management (CCM) Market. The research
also caters to the rising needs of consulting and research firms, financial
analysts, and new market entrants
Ø
Research
methodologies that have been adopted for the purpose of this study have been
clearly elaborated so as to facilitate better understanding of the reports
Ø
Reports have
been made based on the guidelines as mandated by General Data Protection
Regulation
Ø
Ample number
of examples and case studies have been taken into consideration before coming
to a conclusion
Reasons to buy:
v
Identify
opportunities and plan strategies by having a strong understanding of the
investment opportunities in the Customer Communication Management (CCM)
Market
v
Identification
of key factors driving investment opportunities in the Customer
Communication Management (CCM) Market
v
Facilitate
decision-making based on strong historic and forecast data
v
Position
yourself to gain the maximum advantage of the industry’s growth potential
v
Develop
strategies based on the latest regulatory events
v
Identify key
partners and business development avenues
v
Respond to
your competitors’ business structure, strategy and prospects